Privacy Policy

Hero Spin Casino (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

1. What data we collect

Depending on how you use the website and services, we may collect:

• Identification & account data: full name, date of birth, username, password, account ID.
• Contact data: email address, phone number, address (if required for verification or payments).
• Verification (KYC) data: ID documents, proof of address, payment verification details, selfie/liveness checks (where applicable).
• Financial & transaction data: deposits, withdrawals, payment method identifiers (we do not store full card numbers where a certified payment processor is used).
• Technical data: IP address, device identifiers, browser type, operating system, language, time zone, logs, crash reports.
• Usage data: pages visited, clicks, session duration, referral URLs, in-product activity.
• Communications: support requests, emails, chat messages, and call recordings where permitted.

2. How we collect data

We collect data through:

• Information you provide (registration forms, verification uploads, support tickets).
• Automated technologies (cookies, SDKs, server logs).
• Trusted third parties (payment processors, identity verification providers, fraud prevention services).

3. Why we use your data (purposes)

We process personal data to:

• Create and manage your account and provide the requested services.
• Verify identity and meet legal/AML requirements.
• Process deposits and withdrawals.
• Prevent fraud, detect suspicious activity, and protect account security.
• Provide customer support and respond to inquiries.
• Improve site performance, user experience, and product features.
• Send service messages (e.g., security alerts, account updates).
• Send marketing communications when permitted by law and your preferences.

4. Legal bases (where applicable)

Depending on jurisdiction, we rely on one or more of:

• Performance of a contract (to provide services).
• Legal obligations (KYC/AML, recordkeeping, responsible gambling).
• Legitimate interests (fraud prevention, security, service improvement).
• Consent (cookies/marketing in certain regions).

5. Cookies and similar technologies

We use cookies and similar technologies to:

• Keep you signed in and secure your session.
• Remember preferences (language, settings).
• Analyze traffic and improve performance.
• Support marketing/affiliate tracking where applicable.

You can control cookies via browser settings. Some cookies are required for core functionality; disabling them may affect site performance.

6. Sharing your data

We may share data with:

• Payment providers to process transactions.
• KYC/identity verification partners to confirm identity and prevent fraud.
• Fraud and security providers for risk checks and account protection.
• IT and hosting providers to operate and maintain the service.
• Analytics and marketing partners (where allowed and configured).
• Authorities/regulators where required by law.

We do not sell your personal data.

7. International data transfers

Your information may be processed in countries outside your place of residence. Where required, we apply safeguards (e.g., contractual protections and security controls) to protect your data.

8. Data retention

We keep personal data only as long as needed for the purposes described above, including legal and compliance requirements. Retention periods may vary depending on recordkeeping obligations and dispute resolution needs.

9. Security

We use administrative, technical, and physical safeguards designed to protect your data, including encryption in transit, access controls, monitoring, and secure storage practices. No system is 100% secure; you should protect your login credentials and enable available security features.

10. Your rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Withdraw consent (where processing is based on consent).
• Data portability.
• Lodge a complaint with a data protection authority.

11. Responsible gambling and age restriction

Hero Spin Casino services are intended for adults of legal gambling age in the applicable jurisdiction. We may use verification checks to prevent underage access and support responsible gambling measures.

12. Contact us

For privacy requests, contact our support team via the website’s support channels. Include enough information to verify your identity and locate your account.