AML and KYC Policy

Hero Spin Casino is committed to preventing money laundering, fraud, and other financial crime. This AML & KYC Policy explains why we verify customers and how compliance checks work.

1. Why verification is required

We perform KYC/AML checks to:

• Confirm customer identity and age.
• Prevent fraud and account takeover.
• Detect and deter money laundering and terrorist financing.
• Comply with applicable laws and regulatory standards.

2. Standard KYC checks

We may request:

• Government-issued photo ID (passport, ID card, or driver’s license where accepted).
• Proof of address (utility bill, bank statement, official letter).
• Confirmation of phone number and email.
• Payment method verification (e.g., proof of ownership, masked details).

3. When additional checks may apply

Enhanced due diligence may be required in cases such as:

• High-value deposits/withdrawals or unusual transaction patterns.
• Inconsistent information or failed verification attempts.
• Risk indicators from fraud/AML screening systems.

4. Source of Funds and Source of Wealth

For certain thresholds or risk scenarios, we may request documentation showing where funds come from, such as:

• Payslips or employment contracts.
• Bank statements.
• Proof of business income.
• Tax documentation or other lawful source evidence.

5. Transaction monitoring

We monitor transactions for suspicious activity, including:

• Rapid deposits and withdrawals without gameplay.
• Multiple accounts linked by shared identifiers.
• Unusual payment routing, repeated chargebacks, or inconsistent activity.

6. Consequences of non-compliance

If we cannot complete required checks, we may:

• Restrict deposits, gameplay, or withdrawals.
• Suspend or close an account.
• Report suspicious activity to relevant authorities where legally required.

7. Data protection

Verification documents are handled with confidentiality and stored securely. We retain records as required by law and for legitimate compliance purposes, then dispose of them in line with retention rules.

8. Contact

If you have questions about verification requests, contact support via the Website. Include your account email/username to speed up the process.