Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of Hero Spin Casino (the “Website” and “Services”). By creating an account or using the Services, you agree to these Terms.

1. Eligibility

• You must be of legal gambling age in your jurisdiction.
• You must provide accurate, current information during registration.
• One person may hold only one account unless explicitly permitted by us.

2. Account registration and security

• You are responsible for keeping your login details confidential.
• You must notify support immediately if you suspect unauthorized access.
• We may suspend accounts to protect users and investigate security issues.

3. Verification (KYC) and compliance

To comply with legal obligations and protect against fraud, we may request identity verification at any time, including before withdrawals. This may include:

• Government-issued ID and proof of address.
• Payment method verification.
• Additional checks for enhanced due diligence.

Failure to complete verification may result in restricted account functionality, including withdrawal limitations.

4. Deposits and withdrawals

• Deposits and withdrawals must be made using payment methods permitted on the Website.
• Withdrawals may be subject to verification and security checks.
• Processing times can vary due to payment providers, banking systems, and compliance reviews.
• Where applicable, fees, limits, and currency conversion may apply.

5. Fair play and prohibited activities

You agree not to:

• Use VPNs, proxies, or methods intended to bypass restrictions.
• Engage in collusion, chip-dumping, or coordinated play.
• Exploit software bugs or game malfunctions.
• Use automation, bots, scripts, or other unauthorized tools.
• Attempt chargebacks or payment reversals without valid grounds.

We may void wagers, withhold payouts, and suspend accounts where prohibited conduct is reasonably suspected.

6. Game rules and malfunctions

• Each game is governed by its rules and paytable.
• In the event of a system error, game malfunction, or incorrect payout, we reserve the right to correct results and adjust balances accordingly.
• If a bet is accepted in error (technical or pricing issue), we may declare it void.

7. Bonuses and promotions

Bonuses are subject to specific promotional rules, which may include:

• Eligibility requirements and geographic restrictions.
• Wagering requirements and time limits.
• Maximum bet limits while a bonus is active.
• Contribution rates by game type.
• Limits on maximum winnings from certain offers.
• Verification requirements before bonus-related withdrawals.

We may refuse, modify, or cancel promotions where permitted by law or in cases of misuse or suspected abuse.

8. Dormant and closed accounts

We may classify accounts as dormant after a period of inactivity. Where allowed, administrative fees may apply after notice. You may request account closure through support, subject to settlement of any outstanding obligations.

9. Intellectual property

All Website content, branding, and software belong to Hero Spin Casino or its licensors. You may not copy, reproduce, or distribute content without permission.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, due to use of the Services, connection issues, or third-party failures.

11. Changes to these Terms

We may update these Terms from time to time. Updated Terms take effect when posted on the Website. Continued use of the Services indicates acceptance.

12. Contact

For questions about these Terms, contact support via the Website.