Responsible Gambling Policy

Hero Spin Casino promotes safer gambling and provides tools to help you stay in control. Gambling should be entertainment, not a way to solve financial problems.

1. Core principles

• Play for fun, not to make money.
• Set a budget and time limit before you start.
• Never chase losses.
• Take breaks and avoid gambling when stressed, upset, or under the influence.

2. Safer gambling tools

Depending on availability in your region, we offer account controls such as:

• Deposit limits (daily/weekly/monthly).
• Loss limits and wager limits.
• Session/time limits and reality checks.
• Cooling-off periods (short-term breaks).
• Self-exclusion (longer-term restrictions).

To request changes, contact support via the Website. Some limit increases may include a waiting period for player protection.

3. Self-exclusion

Self-exclusion is intended for players who feel they may be losing control. During self-exclusion:

• Your account is restricted from gambling activity.
• Marketing communications may be reduced or stopped where applicable.
• We may refuse new account registrations linked to your identity, where feasible.

Self-exclusion cannot always be reversed immediately; minimum periods may apply.

4. Underage gambling prevention

Our Services are for adults of legal gambling age only. We may request age and identity verification and use additional checks to prevent underage access. Parents/guardians should keep devices secure and use content controls where needed.

5. Recognizing problem gambling

Common warning signs include:

• Spending more time or money than intended.
• Borrowing money or selling possessions to gamble.
• Hiding gambling activity from others.
• Feeling anxious, guilty, or irritable about gambling.
• Repeatedly trying to win back losses.

If any of these apply, consider using limits, taking a break, or seeking professional support.

6. Getting help

If you need immediate assistance, contact a local support organization in your country/region. If you are unsure where to start, our support team can point you to general resources.

7. Complaints and support

If you have concerns about safer gambling tools or need account assistance, contact support via the Website. We aim to respond promptly and handle requests confidentially.